Legal information
Shipping and returns
Last updated: 11 June 2026
This page is an MVP template, not legal advice. Have a qualified UK professional review and customise it before trading.
Dispatch and UK delivery
Add processing times, courier services, shipping prices, free-delivery thresholds and any excluded postcodes.
Delays and damaged parcels
Explain how customers should report missing, delayed, incorrect or damaged orders and what evidence is needed.
Returns
State the return window, condition requirements, return address, costs and refund timeline.
Exceptions
Clearly identify any lawful exceptions, particularly for perishable foods, opened sealed goods and bespoke items.